> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wispera.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & FAQ

> Common questions from coaches.

<AccordionGroup>
  <Accordion title="A note says 'Consent blocked' — what do I do?">
    That player's parent hasn't granted consent (or has withdrawn it). Go to
    **Roster & Consent**, check the player's status, and send or re-send a consent request.
    Once the parent approves, the note becomes reviewable.
  </Accordion>

  <Accordion title="I don't see the jersey chips to attribute a note.">
    Attribution chips only show for coaches who can see outputs, and only list players whose
    parents have consented. Parent volunteers don't see them by design.
  </Accordion>

  <Accordion title="My notes aren't uploading.">
    If you're offline, RinkNotes queues notes on your device and shows a count. They upload
    automatically when you're back online. Check the sync status pill at the top of the
    Capture screen.
  </Accordion>

  <Accordion title="The wake word ('RinkNotes') isn't working.">
    Hands-free wake word and AirPod capture are **iOS app** features and need microphone and
    notification permissions. On the web app, use tap-to-record. If you're on iOS and it
    still isn't triggering, confirm you've started a Game, Practice, or General session and
    granted notification permission.
  </Accordion>

  <Accordion title="A player's outputs are empty.">
    Outputs only appear after a coach **confirms** the underlying notes. Check the Feed for
    notes still waiting on review.
  </Accordion>

  <Accordion title="I coach more than one team — how do I switch?">
    If you're on more than one team, a **team switcher** appears at the top of the sidebar
    (web) or in the header (iOS app). Pick a team to move your whole workspace — roster,
    feed, and outputs — to it. See [Switching teams](/coaches/switch-teams).
  </Accordion>

  <Accordion title="How do I log out?">
    On the **web workspace**, use **Log out** at the bottom of the sidebar. On the **iOS
    app**, tap the account icon in the top-right and choose **Log out**. You can also log out
    from your [Account](/coaches/switch-teams#your-account) page anytime.
  </Accordion>

  <Accordion title="Who can see what?">
    See [Roles & permissions](/club-admins/roles) for the full breakdown.
  </Accordion>
</AccordionGroup>

<Note>
  Don't see your question here? This section grows as the pilot does — reach out to your
  RinkNotes contact.
</Note>